Provide assistance in meeting Computer Professionals International’s business objectives in the post-sales support and servicing of connectivity and high-end systems products.
Responsibilities may include, but are not limited to: installation, service, ongoing support, problem resolution, and coordination with Computer Professional International’s departments, divisions and subsidiaries.
May be responsible for all technical functions of pre-sales support including customer technical presentation, consultation, design, etc.
Positively influence customer satisfaction levels with Computer Professional International’s provided products and services, through meeting customer expectations, follow-up, and positive problem resolutions.
Provide pre-sales assistance with development of bill of materials and in gathering engineering information in the creation of professional services agreements.
Assist with the future development of Computer Professional International’s CSP offerings around Microsoft cloud products.
Proven proficiency in all supported products and ability to resolve problems of highest complexity.
Excellent communications and interpersonal skills.
Proficient at installing and supporting high-end systems solutions efficiently and reliably.
Excellent troubleshooting skills.
Must maintain certification and demonstrate high level of competence on software and hardware as defined by management.
A clear understanding of current and emerging technology trends and the ability to analyze and make decisions regarding the system Integration group.
Additionally strong presentation and written skills are mandatory.
Strong teamwork skills are also mandatory.
Qualified candidates have experience in one or more of the following: Office 365, Azure, Microsoft servers and networks, SANs, switching, firewalling, wireless.
source https://www.nycjobsboard.com/it-tech-support/systems-engineer-b0635e/
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